Delivery costs vary depending on the product, its dispatch location and the delivery address. Manufacturers and couriers may also apply additional transport surcharges, so we are unable to offer a single fixed delivery rate.
For orders placed through our online store, delivery costs will be confirmed following receipt of your order. For orders placed by quotation, delivery costs will be provided alongside your quote.
Some carpets and flooring can be delivered in as little as 10 working days, although delivery times may vary depending on stock availability, the product and the delivery address.
If you require carpet, flooring, a stair runner or a rug by a specific date, please contact us on 0117 370 2762 to discuss availability and delivery timescales. Please be aware that delivery of stair runners and bespoke rugs may take up to 10 weeks.
It is your responsibility to check that all the details relating to your order are correct and to provide us with all relevant information relating to the environment in which the goods are intended to be used and for their delivery.
It is important that you check your measurements carefully. An order should always include an additional 10-15% to allow for wastage to cover cutting, minor imperfections, damaged products as could be expected with the type of product and finish ordered, and breakage. If you do not order enough, subsequent goods (as they are a naturally occurring product) may not be exactly the same as the original goods.
Once we have received your order, we will email you to confirm your delivery date. If you do not receive a confirmation email, please email us at [email protected].
Due to insurance constraints, we can only deliver to the kerbside of your delivery address. Please ensure that your delivery address and street are accessible by a lorry. Carpet and flooring rolls can be large and heavy, so please make sure you have adequate storage space available. You may also need two people to lift your flooring into your home.
Delivery charges are based on the product, its dispatch location and the delivery address. Orders outside mainland UK may be subject to additional charges.
For further information about overseas shipping, please call our sales and advice line on 0117 370 2762 or email [email protected].
Please inspect your order thoroughly before signing for delivery. When signing for a delivery, you acknowledge that the carpet or flooring has been received in good, usable condition. Never sign for goods as ‘not checked’.
If your order is damaged on delivery, you should not accept it. Please ask the courier to return the goods to the sender and inform us immediately. In the unlikely event that carpet or flooring is delivered faulty or damaged, we undertake to deliver a replacement free of charge.
Please make every effort to ensure that the goods ordered are suitable for your requirements. We reserve the right not to accept returns of carpets or flooring signed for at delivery without inspection. We will only accept goods for return if they are damaged on delivery.
As most of our products are cut to size to order, we are unable to accept returns. Please ensure that you read and fully understand the measuring guide provided on this website before placing your order.
If you are unsure about any aspect of your order, please call us on 0117 370 2762, on Monday to Friday between 9:00am and 5:00pm.
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