French Navy Cotton Herringbone Border

Delivery & Returns

Delivery Information

Delivery costs £49.99 on all orders to Mainland UK*.

Through our easy-to-use online store, we supply to both domestic & commercial customers, delivering carpet and flooring direct to your door within 10 working days. However, some carpets may take longer based on stock levels and delivery address. Please speak with one of our sales team to confirm your approximate delivery date.

Please be aware that the delivery of stair runners / bespoke rugs may take up to 5 to 6 weeks. Delivery of Louis de Poortere rugs may take up to 5 weeks.

When we receive your order, we will email to confirm your delivery date, if you do not receive a confirmation email then please email us at [email protected]

Due to insurance constraints, we are only able to deliver to the kerbside, of the delivery address. Please make sure your delivery address and street is accessible by a lorry. Rolls of carpets can be quite large and heavy, so please make sure you have adequate storage. Please be aware that you may need 2 people to lift your flooring into your home.

Shipping and Handling

There will be an additional £49.99 delivery charge to a UK address.

Please call our sales and advice line on:

0117 370 2762

or email [email protected] for further information on overseas shipping.

Inspection of Goods

You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good usable condition. Never sign for goods as ‘not checked’. If goods are damaged on delivery you should not accept them and inform the courier to return them to the sender. You must inform us of this immediately. In the unlikely event of the goods being delivered faulty or damaged we undertake to deliver replacement goods free of charge.

Returns Policy

Please make every effort to ensure the goods ordered are suitable for your requirements. We reserve the right not to accept returned goods signed for at the delivery without inspection. We will only accept goods for return that are damaged on delivery.

As most of our products are cut to size on order, we are unable to accept returns, please ensure you read and fully understand the measuring guide provided on this website.

If you are at all unsure, please call our helpline on:

0117 370 2762

( Mon-Friday 9.00am – 5.30pm ) 

*Orders outside Mainland UK may be subject to extra charges.