Coronavirus Update

Coronavirus Update

Natural Materials

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Knotistry remains online and ready to take your orders.

Our customer services team remains fully staffed (all working from home you’ll be pleased to hear) and on hand to answer any of your questions regarding placing a new order or keeping track of an existing one.

Our warehouse remains open and our couriers are still delivering, however, some deliveries may be slightly delayed as some courier services are not operating normally in order to stay in line with social distancing guidelines. If you place an order for a natural flooring or rug online, please be aware there will inevitably be delays to the lead times. We’re working hard to keep to these delays to a minimum but in this ever-changing situation, it is difficult to provide guarantees.

Sample orders may also be slightly delayed at the moment, however, we are doing our very best to get them out as quickly as possible. As samples are temporarily coming directly from our suppliers, they may arrive separately.

Our customer services team are on hand to answer any of your questions regarding delivery times or keeping track of an existing order. Just give us a call on 0117 370 2762.

 If you are awaiting an order of a natural carpet or rug, please do let us know if you are self-isolating or feeling symptoms of COVID-19. Your safety, as well as that of our team members, is our highest priority as we work together to delay the spread of this coronavirus.

We’d like to say thanks to you for your continued support. Even during these uncertain times, we have been overwhelmed by your loyalty.